They are extremely slow, extremely rude and most of all they steal money out of your banking account and then try to make you feel like you’re the one that’s at fault, I will never in 1 million years ever consider banking with this piece of crap company ever again you would be an absolute fool to do business with these thieves $100 was taken out of my account without my knowledge and I had not used my debit card within over two weeks and most definitely didn’t spend anywhere near $100 more like less than 20 they are not willing to help you they act like they cannot find the problem when in real allergy it’s sitting right in front of them on their computer screen. Out of all the banks I’ve had in my entire life this bank has been by far without a doubt the worst bank I’ve ever had my any experience with! They are extremely dishonest they are thieves, and they do not care about their customers not to mention every single time you go to any bank location in the state you are guaranteed to wait at least 35 minutes. Truist you need to go back to the drawing board. We were assured there would be no interruptions in services, but for me that clearly has not been the case. Not only that, but I attempted to use my debit card in the grocery store yesterday and it was declined. I tried to send money from cash app today I’m getting an error saying your bank declined this payment please update your card. After going back and forth with her she said she refreshed my card which corrected the error with cash app. I had to call Suntrust the rep initially told me to contact Cash App, I told her the problem started as soon as I was forced to switch to Truist. The error said your card is not allowing deposits please add a new card. After being forced to switch to Truist, I was unable to receive or send money using Cash App. I have used my Suntrust debit card for years to receive and send funds via Cash App. Each time I access it there is a message in app that says the service your requesting is not available. In addition to being forced to switch from my Suntrust app this app rarely works, the layout, design and ease of use are terrible. Truist truly was not ready, this app is such a disappointment. Thanks for the opportunity to share my experiences Michael Warren Show more I have a business account, home mortgage, personal account with (BB&T) now Truist, if I continue to have these issues I am leaving. I am contemplating taking the same action here. This seems to occur when there are issues with online banking When ATT purchased DirecTV this is the exact way customers were treated and now it is struggling to survive. When calling the customer service number after hours I have had difficulty getting to speak with anyone this was as recent as Friday, September 17, 2021. If she does not like performing her job duties she should seek employment performing a different job function. She did not view me as valuable customer She was angry and needs coaching to understand her role as a bridge to resolve issues customers experience. I waited on the automated service for 1:45 minutes and was hung up on on the date the switch over occurred by your customer service representative. I could not sign in to my BB&T account the date the switch over occurred. A lot of sign in issues and glitches should have been resolved before the transitions/merger CUSTOMER SERVICE IS PATHETIC I WILL BE CHANGING BANKS SOON IF THIS DOES IMPROVE I am a member of a credit union which provides much better service and customer service.
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